Privacy Policy

Effective Date: August 6, 2026

Welcome to CityFix Technical Services LLC (“Company,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for appliance repair and maintenance services.

1. Company Information

Business Name: CityFix Technical Services LLC

Website: cityfixappliance.shop

Email: info@cityfixappliance.shop

Phone & WhatsApp: 055 921 9824

Address: Al Barsha South Fifth – Jumeirah Village Triangle – Dubai, United Arab Emirates


2. Who We Are

CityFix Technical Services LLC is an independent appliance repair and maintenance company providing repair services for residential and commercial appliances throughout Dubai.

We are an independent service provider and are not owned, operated, authorized, endorsed, or affiliated with any appliance manufacturer or brand unless explicitly stated.

Any brand names, trademarks, or product names displayed on this website are used solely for the purpose of identifying compatible products and services.


3. Information We Collect

When you use our website or contact us, we may collect the following information:

  • Full Name

  • Phone Number

  • Email Address

  • Property Address

  • Appliance Type

  • Brand and Model Information

  • Service Request Details

  • WhatsApp Messages

  • Website Usage Data

  • IP Address

  • Browser Information

  • Device Information


4. How We Use Your Information

We use your information to:

  • Schedule repair appointments

  • Respond to inquiries

  • Provide quotations

  • Deliver repair services

  • Contact you regarding appointments

  • Improve our website and services

  • Process customer support requests

  • Prevent fraud and abuse

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.


5. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Measure advertising performance

  • Improve user experience

You can disable cookies through your browser settings.


6. Google Ads & Analytics

Our website may use services provided by Google, including:

  • Google Ads

  • Google Analytics

  • Google Tag Manager

  • Google Conversion Tracking

These tools help us understand website traffic and measure advertising performance.

Google may collect information according to its own privacy policies.

You can learn more here:

https://policies.google.com/privacy


7. Third-Party Services

We may use trusted third-party service providers such as:

  • Google

  • Meta (Facebook)

  • WhatsApp Business

  • Website Hosting Providers

  • Email Service Providers

These companies may process information only as necessary to provide their services.


8. Service Requests

When requesting a repair service, you may voluntarily provide:

  • Appliance details

  • Service address

  • Preferred appointment time

  • Photos or videos of the appliance

  • Contact information

This information is used solely for providing requested services.


9. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of online transmission or storage is completely secure.


10. Data Retention

We retain customer information only for as long as necessary to:

  • Complete requested services

  • Maintain service records

  • Meet legal obligations

  • Resolve disputes

Afterward, information is securely deleted when no longer required.


11. Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.


12. Your Rights

Depending on applicable law, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your information

  • Restrict processing

  • Withdraw consent where applicable

To exercise these rights, contact us using the details below.


13. Independent Service Provider Notice

CityFix Technical Services LLC is an independent appliance repair company.

Unless expressly stated, we are not an authorized service center, not affiliated with, not sponsored by, and not endorsed by any appliance manufacturer.

References to product names, trademarks, logos, or brands are used only for identification purposes to describe the appliances our technicians are experienced in servicing.


14. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.


15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective immediately upon publication on this page.

We encourage visitors to review this page periodically.


16. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

CityFix Technical Services LLC

Website: cityfixappliance.shop

Email: info@cityfixappliance.shop

Phone & WhatsApp: 055 921 9824

Address: Al Barsha South Fifth – Jumeirah Village Triangle – Dubai, United Arab Emirates